CANCELLATION OF LESSONS BY CLIENT/STUDENT
✓ The Client/Student may cancel lessons by giving at least 24 hours prior notice to the Institute Manager in which case no fees will be incurred. Lessons not attended by the student without giving 24 hours prior notice to the institute shall be charged at the full rate.
✓ All sessions are to be completed within the defined time-frame in accordance with the 1st day sessions began. If sessions are cancelled on the part of the client/student (within the 24-hour policy), a makeup session must be arranged within 7 days or those missed hours will be lost.
✓ Fees are based upon the Student’s undertaking to attend all lessons as stipulated in the schedule above and no discount or refunds shall be given in respect of lessons not attended by the Student.
CANCELLATION OF LESSONS BY INSTITUTE
✓ The Institute may cancel lessons by giving 24 hours prior notice to the Client/Student in which case no fees shall be incurred. Where a lesson was pre-paid, the institute shall reschedule the appointment at a time agreeable to both parties, failing which the Client/Student shall be refunded with such a missed lesson fee Please be aware that we have a No Refund Policy for all services. Refund requests, including, but not limited to, those made by Students who cannot attend or use services, regardless of the student’s reason(s), and regardless of whether the Student provides us with notice, will not be honored. Should you choose to cancel a prepaid Learning Package after attending your first session, you will be billed for the remaining amount of the Tutoring Package price.